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Protection 

PRIVACY POLICY

Effective Date: September 25, 2026
Last Updated: September 25, 2026

Robinson Insurance Agency, LLC (“Robinson Insurance Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Robinson Insurance Agency collects, uses, maintains, protects, and discloses information when you visit or use https://www.robinsoninsuranceagencyllc.com, contact us, request an insurance quote, apply for insurance, purchase or maintain insurance coverage through us, communicate with our agency, or otherwise interact with our services.

Robinson Insurance Agency provides insurance services involving homeowners, automobile, life, health, and commercial insurance.

Because we operate as an insurance agency, certain information we collect may be subject to federal and state insurance, financial privacy, consumer protection, and data-security requirements. This Privacy Policy is intended to supplement, and not replace, any separate privacy notices or disclosures that may be required by applicable law.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Robinson Insurance Agency and the insurance products or services you request.

A. Information You Provide to Us

We may collect information you voluntarily provide, including:

  • Full name;

  • Mailing and residential address;

  • Email address;

  • Telephone number;

  • Mobile telephone number;

  • Date of birth;

  • Driver's license information;

  • Vehicle information;

  • Property information;

  • Homeownership or occupancy information;

  • Employment and business information;

  • Information concerning business operations and commercial risks;

  • Insurance policy information;

  • Coverage information;

  • Claims information;

  • Beneficiary information;

  • Information concerning household members or dependents;

  • Information necessary to obtain or evaluate an insurance quote;

  • Financial and payment information;

  • Information obtained through insurance applications;

  • Information contained in emails, forms, telephone calls, text messages, or other communications;

  • Information necessary to verify identity;

  • Information obtained from insurance carriers, insurance-support organizations, consumer reporting agencies, or other authorized sources; and

  • Other information reasonably necessary to provide insurance products or services.

Depending on the insurance product involved, information may include sensitive personal, financial, medical, or other information protected under applicable law.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Date and time of visits;

  • Referring website;

  • General geographic information derived from technical data;

  • Website interaction information; and

  • Information collected through cookies, analytics technologies, pixels, or similar technologies.

We may use this information to operate, maintain, secure, analyze, and improve our website.

2. HOW WE USE INFORMATION

Robinson Insurance Agency may use personal information for legitimate insurance and business purposes, including to:

  • Respond to inquiries;

  • Provide insurance quotes;

  • Compare insurance products and coverage options;

  • Process insurance applications;

  • Facilitate the purchase of insurance;

  • Service existing policies;

  • Assist with policy changes and renewals;

  • Assist with claims-related communications;

  • Communicate with insurance carriers and other insurance providers;

  • Verify information;

  • Process payments;

  • Provide customer service;

  • Schedule appointments;

  • Send requested information;

  • Send policy and account-related communications;

  • Detect and prevent fraud;

  • Protect the security of our systems and information;

  • Maintain business records;

  • Improve our website and services;

  • Comply with legal, regulatory, licensing, and insurance requirements;

  • Respond to lawful requests from governmental authorities;

  • Enforce agreements and protect our rights, property, and customers; and

  • Perform other activities reasonably necessary to provide the services you request.

3. INSURANCE AND FINANCIAL INFORMATION

Robinson Insurance Agency may collect and use nonpublic personal information in connection with providing insurance and financial products and services.

Federal law, including the Gramm-Leach-Bliley Act (“GLBA”), generally requires covered financial institutions, including businesses that provide insurance and other financial products or services, to explain their information-sharing practices and safeguard sensitive information.

Illinois also maintains insurance-specific privacy requirements governing information collected in connection with insurance transactions.

Where applicable, Robinson Insurance Agency will handle nonpublic personal information in accordance with applicable federal and state requirements.

4. HOW WE SHARE INFORMATION

Robinson Insurance Agency does not sell your personal information as a general business practice.

We may disclose information when reasonably necessary to provide insurance products and services, administer policies, conduct our business, or comply with applicable law.

Depending on the circumstances, information may be disclosed to:

  • Insurance companies and carriers;

  • Managing general agents;

  • Insurance wholesalers and intermediaries;

  • Insurance-support organizations;

  • Third-party service providers;

  • Technology and software providers;

  • Website hosting providers;

  • Customer relationship management providers;

  • Communications and messaging providers;

  • Payment processors;

  • Professional advisors;

  • Attorneys;

  • Accountants;

  • Auditors;

  • Governmental or regulatory authorities;

  • Law enforcement when legally authorized or required;

  • Fraud-prevention organizations;

  • Persons involved in an insurance transaction when disclosure is permitted or required; and

  • Other parties when you authorize or request disclosure.

Information may also be disclosed when permitted or required by law, including to comply with subpoenas, court orders, regulatory requirements, fraud investigations, or other legal processes.

Where applicable, disclosures may be made pursuant to exceptions or authorizations under federal or state insurance privacy laws.

5. IMPORTANT SMS AND MOBILE PRIVACY PROTECTION

ROBINSON INSURANCE AGENCY, LLC WILL NOT SELL, RENT, OR SHARE YOUR MOBILE PHONE NUMBER OR SMS/MOBILE OPT-IN INFORMATION WITH THIRD PARTIES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES.

This is an express policy of Robinson Insurance Agency.

Your mobile telephone number and SMS/mobile opt-in information will not be provided, sold, rented, licensed, or otherwise shared with third parties for those parties' independent marketing or promotional purposes.

If you voluntarily provide a mobile telephone number and consent to receive text messages from Robinson Insurance Agency, that information may be provided to authorized service providers solely as necessary to facilitate the text-message communications you requested.

Such service providers may include technology or messaging providers that assist Robinson Insurance Agency with sending and managing communications on our behalf.

Your SMS consent does not authorize unrelated third-party marketing.

Additional terms governing SMS communications are provided in our separate SMS Terms & Conditions.

6. SMS CONSENT AND OPT-OUT

If you opt in to receive text messages from Robinson Insurance Agency, you may receive messages relating to:

  • Insurance quote requests;

  • Policy servicing;

  • Appointment reminders;

  • Customer service;

  • Requests for information;

  • Policy-related notifications;

  • Account-related communications; and

  • Other communications you have requested or authorized.

You may withdraw SMS consent at any time.

To stop receiving text messages, reply STOP to a message from Robinson Insurance Agency.

You may also contact us directly at:

Phone: 618-605-9565
Email: robinsoninsuranceagencyllc@gmail.com

Federal communications rules recognize reply terms such as “STOP,” “CANCEL,” and “UNSUBSCRIBE” as reasonable methods for revoking consent in applicable circumstances.

Message and data rates may apply depending on your mobile carrier and wireless plan.

7. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies.

These technologies may help us:

  • Operate the website;

  • Remember preferences;

  • Understand website traffic;

  • Analyze website performance;

  • Improve website functionality;

  • Detect security issues; and

  • Understand how visitors interact with our website.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website functions.

If Robinson Insurance Agency adds advertising, analytics, remarketing, or other third-party tracking technologies in the future, this Privacy Policy may be updated accordingly.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including insurance carrier websites, insurance resources, payment services, social media platforms, or other websites.

Robinson Insurance Agency does not control the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy and terms of use of any third-party website before providing information.

9. INFORMATION SECURITY

Robinson Insurance Agency maintains administrative, technical, and physical safeguards designed to protect personal and nonpublic information against unauthorized access, use, disclosure, alteration, or destruction.

Illinois' Insurance Data Security Law establishes standards concerning data security and cybersecurity events for covered insurance licensees.

No electronic system or method of transmitting information over the internet can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

10. RETENTION OF INFORMATION

We may retain personal information for as long as reasonably necessary to:

  • Provide insurance services;

  • Maintain policy and transaction records;

  • Meet legal and regulatory requirements;

  • Meet insurance recordkeeping requirements;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements;

  • Maintain business records; and

  • Fulfill other legitimate business purposes.

When information is no longer required, we may securely dispose of or de-identify it in accordance with applicable requirements.

11. HEALTH INFORMATION

Because Robinson Insurance Agency offers health and life insurance products, we may receive health-related information when necessary to provide requested insurance services.

Health-related information will be handled in accordance with applicable federal and state requirements governing the particular information and transaction.

Not every health-related piece of information handled by an insurance broker is necessarily subject to HIPAA. The specific legal requirements depend upon the nature of the information, the parties involved, and the services being provided.

12. YOUR PRIVACY RIGHTS

Depending upon applicable federal and state law, you may have rights concerning personal information maintained by Robinson Insurance Agency.

These rights may include, where applicable:

  • Requesting access to certain information;

  • Requesting correction of inaccurate information;

  • Requesting information concerning certain disclosures;

  • Requesting deletion of certain information where legally permitted;

  • Withdrawing consent for certain communications;

  • Opting out of certain communications; and

  • Exercising other rights provided under applicable law.

Certain information may be exempt from deletion or restriction because Robinson Insurance Agency is required or permitted to maintain it for insurance, legal, regulatory, fraud-prevention, contractual, or other legitimate purposes.

13. GLBA PRIVACY RIGHTS

Where applicable, Robinson Insurance Agency will provide privacy notices required by the Gramm-Leach-Bliley Act and applicable insurance privacy laws.

The GLBA Privacy Rule generally requires covered financial institutions to provide customers with privacy notices describing information-sharing practices and, when applicable, provide an opportunity to opt out of certain disclosures of nonpublic personal information to nonaffiliated third parties.

This website Privacy Policy is not intended to replace any separate GLBA privacy notice that Robinson Insurance Agency may be required to provide.

14. CHILDREN'S PRIVACY

Our website is not directed toward children under 13.

We do not knowingly solicit personal information from children under 13 through our website.

If you believe a child has provided personal information to us through our website, please contact us.

15. DO NOT TRACK

Some web browsers provide “Do Not Track” settings.

Because there is not a universally adopted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track setting.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business;

  • New services;

  • Changes in technology;

  • Changes in applicable laws or regulations; or

  • Changes in our privacy practices.

When we update this Privacy Policy, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy.

17. CONTACT ROBINSON INSURANCE AGENCY

Questions, concerns, or privacy requests may be directed to:

Robinson Insurance Agency, LLC
Website: https://www.robinsoninsuranceagencyllc.com
Phone: 618-605-9565
Email: robinsoninsuranceagencyllc@gmail.com

Robinson Insurance Agency, LLC
All Rights Reserved.

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